Employee Perceived Factors of Labor Productivity: Evidence from Bank Enterprise

Abstract

The aim of this study was to examine personnel self evaluated factors of productivity in the bank operation. A review of the literature enabled us to identify human resource management variables, which were included in a non-managerial bank employee’ attitude survey – supervisory style, communication from superiors, customers and peers, work environment, climate, remuneration and incentives and personnel skill and intrinsic motivation. Factor analysis of the response data suggested four factors of the bank operation’s labor productivity: skill, instrumental equipment of work processes, intangible and tangible work place environment, motivation, based on intrinsic motivation and customer satisfaction. Four factors explain almost 72 percent of the variance observed.

DOI: http://dx.doi.org/10.5755/j01.ss.76.2.1955