Structure of Professional Service Firm’s Organizational Competence

Abstract

The structure of organizational competence is rarely analyzed in research literature; its structural components raise a number of discussions. Organizational competence is defined in the perspective of human resources, which is highly important in professional services. Employees’ knowledge and skills are a key factor in generating value for clients and achieving organization’s goals. The structure of organizational competence is defined drawing on several assumptions: 1) organizational competence is a result of organizational learning and belongs to employees at individual and collective level; 2) organizational competence is confirmed by successful outcomes, i.e. the potential of organizational competence exists until a successful outcome is achieved; contextualized organizational competence reveals a successful outcome. The paper presents the structure of professional service firm’s organizational competence, highlights the levels and components of competence.

http://dx.doi.org/10.5755/j01.ss.73.3.792